Bilingual Receptionist
Job DescriptionJob DescriptionJob Title:
Bilingual ReceptionistRepots To:
Clinic Manager & Executive DirectorStatus:
Non-Exempt HourlyHours:
Hiring with flexibility - full-time & part-time available, open to candidates with only one or two days available per weekSummaryUnder the direction of the Clinic Manager and Executive Director the Bilingual Receptionist greets patients, donors, vendors, and customers of the Waukesha Free Clinic. The Bilingual Receptionist will work closely with the other Bilingual Receptionist(s) and clinic staff. The Bilingual Receptionist oversees reception tasks including phone communications with patients, medical providers, and donors. This role helps to move the clinic forward in achieving effective and efficient administrative and clinical capacity. The Bilingual Receptionist may also provide interpretation services to clients during office hours, and for medical clinics, by mutual agreement.Major Responsibilities1. Client Services o Conduct patient eligibility screening according to WFC guidelines o Provide information to clients about WFC policies, procedures, and services o Assist clients in filling out registration forms and other paperwork o Schedule client appointments and refer clients to program staff as needed o Confirm appointments with patients and volunteers prior to clinics o Refer patients to other community resources as appropriate2. Clerical/Receptionist o Handle incoming telephone calls and route them to appropriate staff o Prepare and file patient charts; update as needed or directed o Pull charts and organize needed paperwork prior to each clinic o Conduct other basic clerical tasks as directed o Opens and routes incoming mail; prepares outgoing mail o Assists with filing o Assist with creation, revision and updates of forms, policies and procedures o Assist nurses to appropriate staff clinics with needed volunteers o Act as back-up receptionist for clinic sessions o Coordinate and oversee telehealth appointments by assisting patients and providers with using technology3. Interpretation/Translation o Provide Spanish interpretation/translation services to WFC clients during office hours and clinics o Translate clinic documents & materials to Spanish as needed4. Other o Prepare patient records requests o Assist with data entry as needed o Other duties as assigned by the Clinic Manager and Executive DirectorGeneral Skills and Functional Attitudes1. Mission:
Focus on the big picture; act in congruence with agency purpose and long-range plans; exhibit a service attitude.2. Initiative/Innovation:
Take independent action when appropriate; recognize and act on opportunities; engage in creative problem solving.3. Teamwork/Collaboration:
Work effectively with staff and colleagues to solve problems, resolve conflicts, and/or accomplish tasks. Utilize chain of command when necessary.4. Communication:
Express ideas clearly; listen to staff and clients; interact with others in a helpful and informative manner; keep people informed in a timely manner. Maintain confidentiality.5. Job Knowledge:
Keep current on new developments in profession; continually develop job skills and knowledge.6. Quality:
Show attention to detail, accuracy, completeness, and follow-through in work; seek out feedback and constructive criticism; implement quality standards;7. Productivity:
Manage time efficiently and complete sufficient volume of work.8. Organization:
Organize information and resources so that they are easily accessed by other staff; maintain a professional, clean, and organized work area; prioritize tasks.9. Planning:
Identify and evaluate problems; analyze options; establish strategies and contingency plan(s) to meet goals.10. Interpersonal Skills:
Negotiate diplomatically; identify and seek to resolve conflict; find equitable solutions. Able to successfully manage patient resistance and gain cooperation.Specialized Knowledge and Experience1. Experience and understanding of community-based services; awareness of community resources2. Experience working with low-income and minority populations3. Fluent in Spanish4. Familiarity with office functions (i.e. scheduling, billing, record keeping, etc.)5. Familiarity with basic computer functions (i.e. excel spreadsheets, word documents, etc.)Company DescriptionWe are the longest running free and charitable clinic in the state and proudly provide free healthcare to the uninsured, underinsured and low-income population in Waukesha County. By joining our team you will become part of the critical healthcare safety-net for Waukesha County as it is our job to make sure that no one's healthcare is left behind.Company DescriptionWe are the longest running free and charitable clinic in the state and proudly provide free healthcare to the uninsured, underinsured and low-income population in Waukesha County. By joining our team you will become part of the critical healthcare safety-net for Waukesha County as it is our job to make sure that no one's healthcare is left behind. Recommended Skills Administration Attention To Detail Billing Clinical Works Confidentiality Conflict Resolution Apply to this job. Think you're the perfect candidate? Apply on company site $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3t1p76vtq6g2h5sxht', 'ExternalApply-j3t1p76vtq6g2h5sxht'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
Bilingual ReceptionistRepots To:
Clinic Manager & Executive DirectorStatus:
Non-Exempt HourlyHours:
Hiring with flexibility - full-time & part-time available, open to candidates with only one or two days available per weekSummaryUnder the direction of the Clinic Manager and Executive Director the Bilingual Receptionist greets patients, donors, vendors, and customers of the Waukesha Free Clinic. The Bilingual Receptionist will work closely with the other Bilingual Receptionist(s) and clinic staff. The Bilingual Receptionist oversees reception tasks including phone communications with patients, medical providers, and donors. This role helps to move the clinic forward in achieving effective and efficient administrative and clinical capacity. The Bilingual Receptionist may also provide interpretation services to clients during office hours, and for medical clinics, by mutual agreement.Major Responsibilities1. Client Services o Conduct patient eligibility screening according to WFC guidelines o Provide information to clients about WFC policies, procedures, and services o Assist clients in filling out registration forms and other paperwork o Schedule client appointments and refer clients to program staff as needed o Confirm appointments with patients and volunteers prior to clinics o Refer patients to other community resources as appropriate2. Clerical/Receptionist o Handle incoming telephone calls and route them to appropriate staff o Prepare and file patient charts; update as needed or directed o Pull charts and organize needed paperwork prior to each clinic o Conduct other basic clerical tasks as directed o Opens and routes incoming mail; prepares outgoing mail o Assists with filing o Assist with creation, revision and updates of forms, policies and procedures o Assist nurses to appropriate staff clinics with needed volunteers o Act as back-up receptionist for clinic sessions o Coordinate and oversee telehealth appointments by assisting patients and providers with using technology3. Interpretation/Translation o Provide Spanish interpretation/translation services to WFC clients during office hours and clinics o Translate clinic documents & materials to Spanish as needed4. Other o Prepare patient records requests o Assist with data entry as needed o Other duties as assigned by the Clinic Manager and Executive DirectorGeneral Skills and Functional Attitudes1. Mission:
Focus on the big picture; act in congruence with agency purpose and long-range plans; exhibit a service attitude.2. Initiative/Innovation:
Take independent action when appropriate; recognize and act on opportunities; engage in creative problem solving.3. Teamwork/Collaboration:
Work effectively with staff and colleagues to solve problems, resolve conflicts, and/or accomplish tasks. Utilize chain of command when necessary.4. Communication:
Express ideas clearly; listen to staff and clients; interact with others in a helpful and informative manner; keep people informed in a timely manner. Maintain confidentiality.5. Job Knowledge:
Keep current on new developments in profession; continually develop job skills and knowledge.6. Quality:
Show attention to detail, accuracy, completeness, and follow-through in work; seek out feedback and constructive criticism; implement quality standards;7. Productivity:
Manage time efficiently and complete sufficient volume of work.8. Organization:
Organize information and resources so that they are easily accessed by other staff; maintain a professional, clean, and organized work area; prioritize tasks.9. Planning:
Identify and evaluate problems; analyze options; establish strategies and contingency plan(s) to meet goals.10. Interpersonal Skills:
Negotiate diplomatically; identify and seek to resolve conflict; find equitable solutions. Able to successfully manage patient resistance and gain cooperation.Specialized Knowledge and Experience1. Experience and understanding of community-based services; awareness of community resources2. Experience working with low-income and minority populations3. Fluent in Spanish4. Familiarity with office functions (i.e. scheduling, billing, record keeping, etc.)5. Familiarity with basic computer functions (i.e. excel spreadsheets, word documents, etc.)Company DescriptionWe are the longest running free and charitable clinic in the state and proudly provide free healthcare to the uninsured, underinsured and low-income population in Waukesha County. By joining our team you will become part of the critical healthcare safety-net for Waukesha County as it is our job to make sure that no one's healthcare is left behind.Company DescriptionWe are the longest running free and charitable clinic in the state and proudly provide free healthcare to the uninsured, underinsured and low-income population in Waukesha County. By joining our team you will become part of the critical healthcare safety-net for Waukesha County as it is our job to make sure that no one's healthcare is left behind. Recommended Skills Administration Attention To Detail Billing Clinical Works Confidentiality Conflict Resolution Apply to this job. Think you're the perfect candidate? Apply on company site $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3t1p76vtq6g2h5sxht', 'ExternalApply-j3t1p76vtq6g2h5sxht'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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